Privacy policy

This policy explains how we handle personal data that you submit through this website. It is written to meet our obligations under the Personal Data Protection Act 2010 of Malaysia (the PDPA). We keep it in plain language so you can see exactly what we collect and why.

Who we are

This website is operated by Trigger Next Sdn Bhd, company registration number 201101011123 (939253-K), the data controller for personal data collected here. Our registered address is 25-1 Jalan Tasik Selatan 3, Bandar Tasik Selatan, 57000 Kuala Lumpur, Malaysia, and our phone number is +603 9056 4888. AlarmNX is our on-premise alarm management and notification product.

What personal data we collect

We only collect personal data that you choose to send us through the two forms on this site.

When you request a demo, we collect your name, work email address, company, role, phone number if you provide it, and any message you write about what you would like to see.

When you use the contact form, we collect your name, work email address, the subject of your message, and the message itself.

For both forms, our server also records the network address (IP address) of the device you submit from, your browser user agent string, and the date and time of the submission. We record this to confirm the request is genuine and to keep a basic record of when it was received.

Why we collect it

We use the personal data you submit for one purpose: to respond to your demo or contact request and to follow up with you about it. We do not use it for unrelated marketing, and we do not sell it.

Where your data is stored

Submissions are stored in a server-side database on infrastructure that we manage in Malaysia. Access is limited to staff who need it to respond to your request.

How long we keep it

We keep your submission until the purpose it was collected for has been met, for example once your demo has taken place or your inquiry has been closed and any follow-up is complete. We review stored submissions at least once a year and remove records that are no longer needed.

Sharing your data

We do not share your personal data with third parties. It stays with Trigger Next Sdn Bhd and is used only by our own team to answer your request.

Analytics and cookies

This site can use Google Analytics 4 to understand how visitors use the pages. Analytics only loads after you give explicit consent through the banner shown on your first visit. If you decline, no analytics scripts run and no analytics data is collected.

The analytics we use is configured so that the personal data from the forms is never included in any analytics payload. Analytics measures page usage, not the contents of your messages.

You can withdraw consent at any time. Clear this site’s stored choice in your browser (site data or local storage for this site) and decline the banner the next time it appears, and analytics will stay off.

Your rights

Under the PDPA you have the right to ask us to give you access to the personal data we hold about you, to correct it if it is inaccurate, and to erase it when it is no longer needed. You can also ask us to stop using it for a purpose you did not agree to.

How to contact us about your data

To make an access, correction, or erasure request, call us on +603 9056 4888 or use the contact form on this site and describe your request. We are in the process of nominating a dedicated data protection contact and will publish an email address here once it is in place. We will respond to your request within a reasonable time.

Changes to this policy

We may update this policy as our practices or the law change. When we do, we will revise the date shown at the top of this page. Please check back from time to time for the current version.